Bluetooth disconnects from paired device

This range can be reduced by obstacles (e.g. walls, doors, appliances, wireless devices, etc.). Try moving the device and product closer together.

Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.

Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more information, see Clearing the product memory of paired Bluetooth devices and Connecting a Bluetooth device.

In the Bluetooth settings of the Bluetooth device, find the list of previously connected products. Remove your product from the list, including any duplicate listings labeled LE (Low Energy), then reconnect it to the device. For more information, see Connecting a Bluetooth device.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Since there are fewer boundaries and reflective surfaces outdoors, Bluetooth® signal might not reach as far. Check if the product functions better indoors to determine if the environment is the issue.

If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

1. Place both earbuds into the charging case. Keep the lid open. The status light on the front of the case will illuminate when the earbuds are inserted into case. If the status light does not light up, press downward on the buds to ensure they are making a solid connection with the charging pins.
2. Close the lid on the case.
3. When the status light on the front of the case stops flashing, open the lid, remove just the right earbud, and place it into your right ear.
   You should hear the chime.
4. Place the left earbud in your ear. You should hear the chime and can continue using your product.