Cannot end phone call from headset

Your product is designed to control apps native to your device, like the Android or iOS phone app. The buttons on your product might not control the functions of other third-party apps.

This range can be reduced by obstacles (e.g. walls, doors, appliances, wireless devices, etc.). Try moving the device and product closer together.

The Multi-function button is the largest of the buttons on the bottom of the right earcup and is slightly recessed compared to the volume up and volume down buttons either side. It only needs to be pressed once to answer or end a call.

Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.

If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service