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QuietComfort® 20 Acoustic Noise Cancelling™ headphones – Samsung and Android™ devices

Sold from 2015 – 2024

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Answering or ending a phone call

Your Bose product can answer, end and control phone call-related functions. This lets you conveniently take phone calls without accessing the controls on your mobile device.

Be sure that the answer/end button is pressed in the center and not off axis.

The answer/end button can be activated in one of three ways:
  1. Press once
  2. Press, hold and release
  3. Press twice
The correct method will depend on the manufacturer of the phone. Refer to the phone manufacturer for more information

Note: The answer end button also houses the microphone.

Be sure that the answer/end button is pressed in the center and not off axis.

Call Related Functions
Action Usage
Answer a call Press and release
End a call Press and release
Decline an incoming call Press, hold for 2 seconds and release
Switch to an incoming or on-hold call and put the current call on hold Press and release to switch to incoming call. Press and release again to switch back to the first call
Switch to an incoming or on-hold call and end the current call Press, hold for 2 seconds and release
Use Voice Control Press and hold the Answer/End button. See phone's User Guide for compatibility and usage information about this feature
 
Media Playback Functions
Action Usage
Play or pause a song or video Press and release
Skip to the next song or chapter Press and release twice quickly
Fast-forward Press and release twice quickly and hold the second press

Note: The answer/end button also houses the microphone and volume buttons.
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