Disc tray is damaged

Close the disc tray by pressing the Open/Close button on the media center control panel. Do not push the tray to close it. The mechanism is different from those found on many computers and forcing the tray closed could cause premature wear.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service