No picture from a connected video device

Some TVs have a feature where input selections can be turned off or hidden from the on-screen menu. For help changing TV inputs and enabling TV inputs, refer to the TV owner's guide.

Multiple audio sources are available on your system; be sure the correct one is selected. For example, if the audio device you want to hear is connected to the auxiliary input, be sure that input selected.

Electronics may need to be reset from time to time—much like rebooting a computer. Disconnect power from the device for 30 seconds, then wait for it to start up.

On the remote, press the Source button to view the list of devices that have been set up to use with your system. If the list does not include the device, see Connecting other devices to your system.

A source may have been mislabeled during setup. Verify that the source you want to view has been selected. On the remote, press Source to see the currently selected source

1. Turn off the Bose system, the source device and the TV.
2. Unplug the Bose system, the source device and the TV.
3. Disconnect two HDMI cables at both ends and reseat them ensuring secure connections.
4. Reconnect the source device, the TV and the Bose system to power.
5. Turn on the TV and the source device.
6. Once the TV and source device have finished powering up, turn on the Bose system.

The steps can resolve issues due to a variety of causes. The TV and sources device may haves stored misinformation received through the HDMI cable. This reset procedure will clear their memory of this data.

CEC (Consumer Electronics Control) allows devices to send control information (e.g. power, input switching, remote control, etc.) back and forth over HDMI. CEC implementation and capabilities can vary among different brands, which can cause various control issues. Try disabling CEC in the menu of the connected device, then try again. Depending on the brand, CEC may be labelled differently in the device menu. For more info, see Names used by different brands for CEC.