No picture from a connected video device

Try playing a DVD on the disc player built-in to the system console. If the issue persists, see No video from the built-in DVD player.

Some TVs have a feature where input selections can be turned off or hidden from the on-screen menu. For help changing TV inputs and enabling TV inputs, refer to the TV owner's guide.

Be sure the desired source is selected

Electronics may need to be reset from time to time—much like rebooting a computer. Disconnect power from the device for 30 seconds, then wait for it to start up.

If multiple audio sources are available or connected, be sure the correct source is selected. For example, if the audio device you want to hear is connected to the auxiliary input, be sure that input selected.

If the remote device type is set to Music Player in the remote setup screen, video connected to that device input is disabled. For more info on setting the remote device type, see Programming your remote.

CEC (Consumer Electronics Control) allows devices to send control information (e.g. power, input switching, remote control, etc.) back and forth over HDMI. CEC implementation and capabilities can vary among different brands, which can cause various control issues. Try disabling CEC in the menu of the connected device, then try again. Depending on the brand, CEC may be labelled differently in the device menu. For more info, see Names used by different brands for CEC.