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System battery will not charge
If your product is plugged in to charge but the battery level does not increase or your product does not indicate that the battery is charging:
If your product has been in extreme hot or cold temperature, wait until it reaches room temperature.
If the battery temperature is beyond the operating temperature range, wait until the product reaches room temperature, then try again.
Remove the battery to cool and then try again
The battery can shut down if temperatures reach beyond the normal operating range. This can happen with still air in direct sunlight with temperatures around 40C or 104F.
Disconnect the system from power, then remove the system battery. Once the battery is cool to the touch, replace the battery and try charging again.
Disconnect the system from power, then remove the system battery. Once the battery is cool to the touch, replace the battery and try charging again.
Reboot the system.
Unplug the power cord and remove the system battery. Wait 30 seconds, then replace the battery and firmly plug the power cord back into the AC (mains) outlet.
Try turning the volume down if you’re using the system at a very high volume level
The system pauses charging the battery and any connected wireless transmitters at very high volume levels.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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