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Audio counter in music application does not stop
If the music or audio counter in the any music app, including the Bose App, does not stop while you are not using the earbuds, try the following:
Make sure the earbuds are in the case and the lid is closed.
To stop playback while music is playing, place the earbuds in the charging case and close the lid. The earbuds will turn off and disconnect from your device. When the Bluetooth connection to your device is no longer present, your device should stop playback.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Reboot the device running the Bose app.
Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.
Uninstall and reinstall the Bose app.
In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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