Buttons on product do not work or work intermittently

Try turning the system on using the remote control. If the remote does not work, see Product will not turn on.

A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more information, see Resetting your product.

A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more info, see Resetting your product.

The audio input cable that connects the media center and Acoustimass module may have come loose or is connected incorrectly. For more information on system connections, see Setting up your product.

Make sure there is nothing broken inside either end of the mini-din connection. Check for any kinks or cuts. If the cable is broken or damaged in any way, replace the cable.

If the steps provided do not resolve your issue, the Acoustimass Module and Control Console may need service. Follow the link below for more information on how to service the Acoustimass Module and Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service