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Buttons on product do not work or work intermittently
If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:
Be sure the system turns on.
Try turning the system on using the remote control. If the remote does not work, see Product will not turn on.
Be sure your product is within 33 feet (10 meters) of the Bluetooth device.
This range can be reduced by obstacles (e.g. walls, doors, appliances, wireless devices, etc.). Try moving the device and product closer together.
Reset your control console.
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more information, see Resetting your product.
Reset your system
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more info, see Resetting your product.
The Control Console may need service.
If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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