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Buttons on product do not work or work intermittently
If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:
If you are using a Bluetooth speaker with a TV, please contact the TV manufacturer regarding compatibility with Bluetooth control.
Not all TVs are compatible with Bluetooth Audio/Video Remote Control Profile (AVRCP). Therefore, button functionality would not work from most Bluetooth speakers currently on the market.
Some TVs can control the volume when paired to a Bluetooth speaker. However, the volume would be controlled by the TV’s remote control and the Bluetooth audio is variable from the TV.
Some TVs can control the volume when paired to a Bluetooth speaker. However, the volume would be controlled by the TV’s remote control and the Bluetooth audio is variable from the TV.
Be sure your product is within 33 feet (10 meters) of the Bluetooth device.
This range can be reduced by obstacles (e.g. walls, doors, appliances, wireless devices, etc.). Try moving the device and product closer together.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Remove your product from the memory of the Bluetooth device, then try again.
In the Bluetooth settings of the Bluetooth device, find the list of previously connected products. Remove your product from the list, then reconnect it to the device. For more information, see Connecting a Bluetooth device.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Update your product
Updating the product's software may resolve some issues with the system. For information on updating the product, see Updating the software or firmware of your product.
Determine if the mobile device is running Android 8 or later
Android 8 and later has removed the function of pressing and holding to fast forward or rewinding through tracks. Skipping forward and back should still work, but scanning through tracks is no longer available.
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