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Quiet, intermittent or poor sound quality from one speaker
If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:
Be sure the system is set up properly and all connections are secure.
A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.
Reset your system
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more info, see Resetting your product.
Run the ADAPTiQ audio calibration to optimize the sound of your system.
Since different environments affect how sound is heard, use ADAPTiQ can calibrate you system. It listens to how your speakers sound in your room, then adjusts the sound as needed to optimize sound quality. For more info, see ADAPTiQ system setup and deactivation.
Check the condition of the speaker wires and be sure they are secure at both ends.
Check the speaker wires for any kinks, scratches, cuts or damage. Replace any damaged wires and check that they are securely connected at both ends.
If the issue occurs with a certain source, select it below for more help.
Built-in AM/FM radio
Built-in disc player
TV
Cable/satellite box
Another device (i.e. Blu-ray player, game system, tablet, etc.)
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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