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System menu does not appear on TV screen
The Bose system menu helps you navigate and adjust certain settings and features. If you are having difficulty viewing the system menu, please try the following:
Determine if only certain menu options will not display.
If only certain options in the menu are not displaying, see Certain Settings or System menu options unavailable
Determine if "No Lifestyle video signal" is on the Bose display.
If the message “No Lifestyle video signal" message displayed see, "No Lifestyle Video Signal" message displayed on media center
Confirm the TV is on and the proper input is selected.
Some TVs have a feature where input selections can be turned off or hidden from the on-screen menu. For help changing TV inputs and enabling TV inputs, refer to the TV owner's guide.
Be sure the video format option is the correct setting: NTSC or PAL.
Most North and South American regions use NTSC; other regions use PAL. If the format is set incorrectly in the system, the video may be distorted or blank. For information on checking the TV video format, see Changing TV video format.
Be sure the remote switches are set properly.
If the switches beneath the battery cover on the back of the remote are set incorrectly, the remote may not operate the main room as expected. For information on remote switch settings, see Default main room remote dip switch settings
Be sure the Bose system is connected properly to the TV.
- Verify that the connectors of each end of the video cable(s) are in the correct jacks and are firmly connected with no bent or broken pins
- Do not connect both an S-Video and a composite cable to the same set of input jacks on the TV. The TV may not display a clear picture or the correct picture if both jacks are used
- Make sure the video output of the Bose system is connected directly to the television. Do not connect a composite cable from the Bose system video output to a VCR and then to the TV. The technology found in most VCRs, known as "Macrovision," may distort or cancel video signals
When using a composite or S-video cable to connect the media center to the TV, check the following:
Check to see that the composite or S-video cable is connected to the correct jack. Make sure the connection has not come loose. For more information on proper use of the these cables, see Using composite or S-video cable
If your media center power supply has a voltage switch, be sure the correct voltage is selected.
On the bottom of a dual voltage power supply, there is a 230V/115V switch. If your power supply has this switch, disconnect it from the power outlet, set the switch to the voltage used in your region, then reconnect power.
If your bass module was replaced with another unit, determine if it has a dual-voltage switch.
A dual-voltage bass module will have a red switch near the power jack indicating whether it is set to operate on 115 or 230 Volts. If your bass module has a dual-voltage switch, be sure the correct voltage setting is shown. If you need to change the switch setting, unplug the bass module power cord, change the setting, then reconnect the power cord.
Be sure the component video adapter is connected and set properly.
If the component video adapter is connected be sure it is set properly in the Bose system menu and the RCA connectors are seated firmly in the proper input/output jacks. For more information, see Using component video cables with your system.
Plug in to a different input on the TV.
Plug in to a different input section on the back of the TV using the same cable(s) to determine if the input is the issue. Whichever section you connect to, select the same input using the TV or remote control buttons to hear and/or see the device (e.g. if you connect to HDMI 3, select HDMI 3 using the TV or remote buttons).
Try switching between Progressive scan and Interlaced video
Some older TVs component inputs may only accept up to a 480i signal and other may not except anything lower than 480p. Try changing the Progressive Scan setting to see if this resolves the issue. For more information on the Progressive Scan setting, see Setting progressive scan for video
If using the component video adapter, be sure the correct adapter is connected.
Series 1 and series 2 Lifestyle systems use different component video adapters. Be sure to use a series 1 adapter with a series 1 system and a series 2 adapter with series 2 system. Check which adapter you have by looking at the male composite connector on the adatper (the connector that plugs into the yellow Video OUT jack on system console):
- If this connector is black, follow it to the opposite female end: If the female end is red, it's a series 1 adapter; if the female end green, it's a series 2 adapter
- If this connector is yellow, it's a series II adapter
When connecting the system to a TV/VCR combination, connect the video cable to the input jack on the front, if available.
This input jack may bypass Macrovision software in the VCR, providing a direct connection to the TV. If the picture is still distorted, connect the video cable from the system to an RF modulator and connect the modulator to the TV/VCR antenna input jack. You will need to purchase the RF modulator from an electronics store.
When using an RF modulator, be sure the correct TV channel is selected.
Check to see that the TV is set to the proper channel, which is usually channel 3 or 4.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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