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Low audio from product
If the volume level heard from your product is faint or quieter than normal, try the following:
Be sure the system is set up properly and all connections are secure.
A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.
Check the bass and treble controls for your product.
Be sure the bass and treble adjustments are not set too high or too low for your preferences. For more info, see Adjusting the tone controls on your product.
Reset your system
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more info, see Resetting your product.
Try a different audio device.
Connect and play another audio device through your product. This can help determine if the issue is isolated to the first device.
Run the ADAPTiQ audio calibration to optimize the sound of your system.
Since different environments affect how sound is heard, use ADAPTiQ can calibrate you system. It listens to how your speakers sound in your room, then adjusts the sound as needed to optimize sound quality. For more info, see ADAPTiQ system setup and deactivation.
Check the condition of the speaker wires and be sure they are secure at both ends.
Check the speaker wires for any kinks, scratches, cuts or damage. Replace any damaged wires and check that they are securely connected at both ends.
If the issue occurs with a certain source, select it below for more help.
Streaming music service from the Bose app
Bluetooth® device
An AirPlay device
TV
Cable/satellite box
Another device (i.e. Blu-ray player, game system, tablet, etc.)
Your system may need service.
If the steps provided do not resolve your issue, your system may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
The Acoustimass module may need service.
If the steps provided do not resolve your issue, the Acoustimass module may need service. Follow the link below for more information on how to service your Acoustimass module. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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