Low audio from product

If there is too little bass, see Too little bass or too much treble from product.
If there is too much bass, see Too much bass or too little treble from product.

A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.

Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume level.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

If available, connect a different set of powered speakers. If the same issue occurs, the issue is with the computer or its audio settings.

If the steps provided do not resolve your issue, your speakers may need service. Follow the link for more information on how to service your speakers. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service