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Product does not power on with battery power
If you are unable to turn on your product while it is unplugged and using only battery power, try the following:
If your product has been in extreme hot or cold temperature, wait until it reaches room temperature.
If the battery temperature is beyond the operating temperature range, wait until the product reaches room temperature, then try again.
Connect your product to a power outlet to exit battery protection mode.
The system battery may be in protection mode or discharged. Connect the system to AC (mains) power.
Reboot the system.
Unplug the power cord and remove the system battery. Wait 30 seconds, then replace the battery and firmly plug the power cord back into the AC (mains) outlet.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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