By continuing to use this site, you accept our use of cookies and other online technology to send you targeted advertisements, for social media, for data analytics and to better understand your use of our website. Click here for more information on the types of cookies we use and how to change your cookie settings.

 
Boxing Day Deals: Enjoy the festive season with up to 30% off. SHOP.

QUICK LINKS

Bose QuietComfort Earbuds Bose Sleepbuds™ II Bose Noise Cancelling Headphones 700 Bose Frames Bose Sport Earbuds

Suggestions

Top results

Related content

Cancel
Shop Bose icon Shop Bose
Login Create Account
Stores Cart
Shop Bose
Login Create Account
Stores

Bose QuietComfort Ultra Earbuds

Sold from 2023 – present

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

Changing ear tips

The ear tips on your product are replaceable. This lets you to replace worn tips or to attach a different size tip for a better fit.

Changing the eartips

  1. Holding the earbud, gently squeeze the eartip and peel it away from the earbud.
    CAUTION: To prevent tearing, do NOT pull on the edge of the eartip.

  2. Choose a new eartip size.
  3. Align the eartip with the earbud nozzle and press the eartip onto the nozzle until you feel the it snap securely into place and hear it click.

  4. Repeat steps 1 – 3 for the other earbud, as needed.
    NOTE: You may need to use a different size eartip for each ear.
  5. Insert the earbuds and check the fit.
    NOTES:
    • If you change the eartip, you may need to change the stability band so the band rests comfortably against your ear ridge
    • To see how-to videos about changing the eartips, visit: support.Bose.com/QCEii
    • If you need additional eartip sizes, contact Bose customer service or visit: support.Bose.com/QCEii

Changing the Stability Rings

  1. Holding the earbud, gently grab the stability band scoop and peel the band toward you, over the eartip, and away from the earbud.



    CAUTION: To prevent tearing, do NOT pull on the thin part of the band.
  2. Choose a new band size.
  3. With the band markings facing you and the band scoop facing away from you, align the dot on the band with the gray dot on the bottom of the earbud.
  4. Gently stretch the band over the eartip, making sure the dots align (1 and 2). If done correctly, the microphone hole (4) on the band will align with the microphone on the earbud (3) so the microphone isn’t blocked.

  5. Press down until the band fits securely into place.
  6. Repeat steps 1 – 5 for the other earbud, as needed.
    NOTE: You may need to use a different size band for each ear.
  7. Insert the earbuds and check the fit.

    NOTES:
    • To see how-to videos about changing the bands, visit: support.Bose.com/QCEii
    • If you need additional stability band sizes, contact Bose customer service or visit: support.Bose.com/QCEii
Was this article helpful?
Yes No
Submit
Thank you for your feedback!