Remote control does not work from a distance

The maximum operating range of the remote control included with the system is 33 feet (10 meters)

Batteries intended for low power products (which typically contain Zinc) do not provide enough power required to operate the remote for this system.

Replace all "low power" batteries with alkaline batteries.

In case the battery or batteries in your remote are low or have no power, replace them. Alkaline batteries are recommended over rechargeable batteries, which might output lower voltage. (Note: Battery testers are not always reliable since they might detect power but not indicate if there is adequate power for the remote.)

A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more information, see Resetting your product.

Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity of your control console. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave/appliance, Bluetooth devices, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.

If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service