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Bose Ultra Open Earbuds

Sold from 2024 – present

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Serial number location

Serial numbers contain important information about your product, including model number and DOM (Date of Manufacture). The serial number can be found on your product, product packaging or app (if applicable).

To view the serial number of the Ultra Open Earbuds:

  1. In the Bose app icon, tap the Settings icon icon in the upper-right corner.
    If a different product is shown, tap the My Bose icon icon in upper-left corner then select the Ultra Open Earbuds.
  2. In the Settings screen, scroll down to the Support section then select Technical Info. A screen displaying technical details about the product will appear.

To view the date code of the earbud:

Remove the earbud from the charging case and flex the barrel open. The 4-digit date code is imprinted on the flat inner surface of each earbud—below the "IPX4" ingress protection rating label.
4-digit date code on earbud inner surface
 

To view the charging case serial number:

Remove the earbuds from the charging case. The charging case 17-digit serial number—preceded by SN—is the last line of text imprinted on the interior of the charging case lid.
ultra open earbuds case 17-digit serial number inside lid

Bose Ultra Open Earbuds Wireless Charging Case Cover Serial Number Location

To view the serial number located inside the case cover:
  1. Hold the bottom third of the case cover.
  2. Open the earbuds case lid.
  3. Grasp the lid at the back (near the hinge) and at the front of the lid.
  4. Lift the earbuds case up and out of the case cover.
  5. The 17-digit serial number is located to the left of the USB-C connector.
    ultra open earbuds wireless charging case cover interior
    Taking a picture and zooming in on the image can help in viewing the serial number (underlined above).
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