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Black and white video from a connected video device
If a video device (i.e. cable box, Blu-ray player, game system, etc.) that is connected to your system does not appear as expected on your TV, try the following:
Be sure the external video device is connected properly to the Bose system.
A connection may have come loose or may be incorrect. Check all connections. Be sure the external device output jacks are connected to available input jacks on the Bose system using the appropriate cable(s)
Note: The type of connection does not matter because the Bose system converts any incoming signal to an S-video, component video or HDMI signal.
Note: The type of connection does not matter because the Bose system converts any incoming signal to an S-video, component video or HDMI signal.
Replace the video cable used to connect your product.
Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.
Connect the video output of the source directly to the TV.
If the issue still exists, the problem is with the connected source, the TV or the cable being used.
Reset your media center.
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more information, see Resetting your product.
The MC1 Display Panel & MC1 Media Console may need service.
If the steps provided do not resolve your issue, the MC1 Display Panel & MC1 Media Console may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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