Black and white video from a connected video device

Try playing a DVD on the disc player built-in to your system. If the same issue occurs, see Black and white video when playing DVD on internal player.

A connection may have come loose or may be incorrect. Check all connections. Be sure the external device output jacks are connected to available input jacks on the Bose system using the appropriate cable(s)

Note: Be sure the same type of video cable (composite cable, S-Video cable or the component adapter) is connected to both the Video IN and Video OUT jacks of the media center. The media center does not convert one type of video signal to another. For example, connect composite cables to both the Video IN and OUT jacks

Series 1 and series 2 Lifestyle systems use different component video adapters. Be sure to use a series 1 adapter with a series 1 system and a series 2 adapter with series 2 system. Check which adapter you have by looking at the male composite connector on the adatper (the connector that plugs into the yellow Video OUT jack on system console):

• If this connector is black, follow it to the opposite female end: If the female end is red, it's a series 1 adapter; if the female end green, it's a series 2 adapter
• If this connector is yellow, it's a series II adapter

Try replacing the video cable that connects your product. If no issue occurs with the new cable, there was a problem with the original video cable.

If the issue still exists, the problem is with the connected source, the TV or the cable being used.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service