Manually updating your soundbar

Applies to:

Bose Soundbar 500

Before you begin

From time to time, updates will be available for your speaker. Updates happen automatically overnight.

If you’re experiencing issues with an update, you can update manually by following the steps below.

Manually updating with a USB cable

You will need a USB A to Micro USB cable to perform these steps.

Click the button below to download the update file

Download

label.custom.product.value

At the prompt, click SAVE to save the product_update.zip file to your desktop (do not rename the file). If you do not see the prompt, the file may have been downloaded automatically. Look for the product_update.zip file in the footer or header of your browser window or in your Downloads folder

Connect a USB cable from your computer to the Micro USB port on the back of your soundbar

Reboot your soundbar by disconnecting the power cable for 30 seconds and reconnecting. Wait for the speaker to fully boot up

Press and hold the Bluetooth® and Skip back buttons for 5 seconds to enter service mode

Bose Soundbar 500 remote highlighting Bluetooth® and Skip back buttons

Using your web browser (preferably Chrome or Safari), go to http://203.0.113.1:17008/update.html

At the update screen, select “Choose File”

In the file selection window, find and select the product_support.zip file that you downloaded in step 2. Once selected, the file name appears in the field to the right of the “Choose File” button

Click “UPLOAD” and wait while the update installs. The light bar will show an animation going from the left to the right while the update is installing

Once installed, your system will reboot.