AirPlay is not supported by all SoundTouch systems. Make sure you have one of the following systems that support either AirPlay 1 or AirPlay 2:
SoundTouch system name not displaying in AirPlay device list
Applies to:
- SoundTouch® 20 Series II Wi-Fi® music system
- SoundTouch® 30 Series II Wi-Fi® music system
- SoundTouch® Portable Wi-Fi® music system
- SoundTouch® Portable system
- SoundTouch® 20 system
- SoundTouch® 30 system
- Wave® SoundTouch® system
- SoundTouch® SA-4 amplifier package
- SoundTouch® Stereo JC Series II Wi-Fi® music system
- SoundTouch® Stereo JC system
- SoundTouch AM3 Wi-Fi speaker system
- SoundTouch 10 wireless speaker
- SoundTouch 20 wireless speaker
- SoundTouch 30 wireless speaker
- SoundTouch 300 soundbar
- Lifestyle 550 home entertainment system
- Lifestyle® 600 home entertainment system
- Lifestyle® 650 home entertainment system
- SoundTouch® SA-5 amplifier
- Wave® SoundTouch® system IV
- SoundTouch® Wireless Link adapter
- SoundTouch 20
- SoundTouch 20 II
- SoundTouch 30
- SoundTouch 30 II
- SoundTouch Portable
- SoundTouch Portable II
- SoundTouch SA-4 amplifier
- SoundTouch Stereo JC
- SoundTouch Stereo JC II
- Wave SoundTouch music system
AirPlay 2 is available with iTunes 12.8 or later, macOS Catalina or later and with Apple iOS 11.4 or later for mobile, TV or HomePod devices.
- Lifestyle 550
- Lifestyle 600
- Lifestyle 650
- SoundTouch 10
- SoundTouch 20 III
- SoundTouch 30 III
- SoundTouch 300
- SoundTouch SA-5 amplifier
- SoundTouch Wireless Link adapter
- Wave SoundTouch music system IV
In the SoundTouch app, go to “Menu > Settings > Speaker Settings”. If “UPDATE SOFTWARE” or “UPDATE ALL” appears, tap it to install system updates
If you have an AirPlay 1 SoundTouch system listed above, enable AirPlay Optimization [AirPlay Optimisation] in the SoundTouch app:
- In the SoundTouch app, select the menu icon (≡) in the upper-left corner
- Select “Settings > Speaker Settings” and select your SoundTouch system with AirPlay
- From the Speaker Details screen, select “Advanced Setup”
- Set the AirPlay Optimization [AirPlay Optimisation] toggle to the right to enable it (Note: Your system may not respond for about a minute while the change takes effect)
If you have both AirPlay 1 and AirPlay 2 speakers, note the following when playing from an iOS device:
- iOS devices cannot stream to both AirPlay 1 and AirPlay 2 speakers simultaneously
- You can either stream to one speaker compatible with AirPlay 1, or you can stream to one or more speakers compatible with AirPlay 2
Make sure both the AirPlay device and the SoundTouch system are connected to the same network. They cannot work together on different networks. (Note: A guest network is considered a different network, even if it’s transmitted by the same router or access point)
Make sure VPN, remote desktop or other virtual software is not in use
Check that both the AirPlay device and the SoundTouch system are within range of the wireless router. The SoundTouch system’s Wi-Fi® indicator glows solid white with a successful network connection. If the system or AirPlay device is not connected or has poor connectivity to the network, move it closer to the router (Note: The distance between system and device is not important. They must both be in range of the router)
Check that the date on the AirPlay device is set correctly
On the AirPlay device, close the music app and/or iTunes, wait 10 seconds, then reopen the app and try again
On the AirPlay device, turn Wi-Fi off and back on
Reboot the AirPlay device by powering it off and back on again
Reboot your router by disconnecting it from power for 30 seconds
Reset your SoundTouch system by disconnecting the power cable for 30 seconds. For SoundTouch Portable systems, hold the Aux button for about 15 seconds until the display turns off