If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
If you're listening to audio on your product but cannot hear sound from all of the speakers, try the following:
When connected to a computer running the Mac OS X operating system, computer system alert and alarm sounds will play through the connected Bose speakers. If these system sounds are too loud or too quiet compared to other media you are listening to from the computer, try the following:
If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:
If the video on the TV or device you are watching does not match up with the corresponding audio you are hearing from your product, try the following
If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:
If your product seems to be set up properly but does not produce sound, try the following:
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
If you change audio sources (i.e. from radio to an AUX device) and the system volume level is noticeably louder or softer between the two inputs, try the following:
If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:
If the volume level heard from your product is faint or quieter than normal, try the following:
If you hear a clicking, whirring, vibrating or other unusual sound coming from your product, try the following:
Information and troubleshooting steps for issues with CD playback not starting, or taking a long time to start playing
If your system unexpectedly plays the same song or content of an inserted disc over and over, try the following:
If you system seems to do things on its own without your input (i.e. turning on/off, changing volume or sources), it might be receiving commands unintentionally from a nearby device or remote control. To resolve this, try the following:
In certain situations, movement of the CD playback mechanism may be heard; While in other situations, noises heard while playing a CD would not be normal.
If your CD is stuck and will not eject from your system, try the following:
If your product has a settings menu or works with a Bose app that can adjust settings, try the following if settings are changed but not reflected or remembered by your product:
If the seek or scan buttons for your system are not working as expected, try the following:
If your Bose remote control does not work or only sometimes controls the functions of your Bose product, try the following:
If you are unable to use your Bose remote to control playback commands (i.e. play/pause and skip track) in a mobile phone or computer audio application, view the following:
If a remote other than your Bose remote is unexpectedly controlling your system, try the following:
If your remote control works but some of the buttons on it do not control your system as expected, try the following:
If you are unable to turn up or turn down the volume of your product or experience unexpected volume changes or spikes in listening level, try the following:
If you change audio sources (i.e. from radio to an AUX device) and the system volume level is noticeably louder or softer between the two inputs, try the following:
If you are unable to select a particular radio station using the seek or tune buttons, try the following:
If your remote control does not work from a distance or up close to your system, try the following:
If you cannot pair your Bose speaker or headphones to a Bluetooth device, like a smartphone, tablet, laptop, or TV, here are some things to try.
If the seek or scan buttons for your system are not working as expected, try the following:
If you are unable to select a particular radio station using the seek or tune buttons, try the following:
If you have trouble with static, noise or general poor reception when tuning to AM or FM radio stations, try the following:
If you have difficulty saving an FM, AM or DAB (where available) radio station preset to your system, try the following:
If your system works but there is no display or it does not light up and appears blank, try the following:
If the display on your product shows text that looks wrong or is not understandable, try the following:
This message appears when an accessory Bluetooth® or SoundLink adapter is selected as the music source but no signal is present. To resolve this, try the following:
If the lights on your system display show frozen information or characters, try the following:
If your product appears to be receiving power but won't power on as expected:
If power to your product seems intermittent or it powers on and off unexpectedly, try the following:
You product has an alarm that can be set to sound an alert at a specified time. If you have difficulty getting your alarm to go off at the time you set, try the following:
If the time shown on your system display is incorrect and you are unable to change the time to the correct time, try the following:
If you connect your product to a USB jack on your laptop or computer but the computer does not recognize the connection or the device, try the following:
Your computer may show this message if there is an issue communicating with the Bose system that is connected by USB to the computer. To resolve this, try the following:
