Troubleshooting

If sound is missing from the left or right ear while listening to your product, try the following:

The Sleep app lets your change the noise-masking sounds your Sleepbuds can play. 21 sounds are available for the original Sleepbuds and over 50 sounds are available for Sleepbuds II. If you are not able to find additional sounds in the Sleep app, try the following:

Sleep sounds play on phone instead of Sleepbuds

If play a noise-masking sound in the Bose Sleep app but you hear the sound from the speaker on your mobile device instead of your Sleepbuds, note the following:

Clicking sound in both earcups

If your headphones produce an unexpected ticking, clicking or popping noise from both sides of the headset, try the following:

Low audio from product

If the volume level heard from your product is faint or quieter than normal, try the following:

Cannot connect a Bluetooth device

If you cannot pair your Bose speaker or headphones to a Bluetooth device, like a smartphone, tablet, laptop, or TV, here are some things to try.

Bluetooth disconnects from paired device

If the Bluetooth connection between your system and a connected device (e.g. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:

Sounds missing in the Sleep app

The Sleep app lets your change the noise-masking sounds your Sleepbuds can play. 21 sounds are available for the original Sleepbuds and over 50 sounds are available for Sleepbuds II. If you are not able to find additional sounds in the Sleep app, try the following:

Cannot transfer sounds to Sleepbuds

Related error message: "Uh oh. There was a problem on our end. Please try again."
If your Sleepbuds show they are connected in the Sleep app but you are unable to upload and the change sounds on your Sleepbuds, try the following:

Bose Sleep app does not detect product

If your open the Bose Sleep app on your mobile device but it cannot find your sleepbuds, try the following:

Three lights glow solid on the charging case

If the 1st, 3rd and 5th LED lights on charging case are lit and glowing solid white, an error occurred with the case. To resolve this, try the following:

Battery will not charge

If your product is plugged in to charge but the battery level does not increase or your product does not indicate that the battery is charging:

Product will not turn on

If your product appears to be receiving power but won't power on as expected:

Alarm is not working

You product has an alarm that can be set to sound an alert at a specified time. If you have difficulty getting your alarm to go off at the time you set, try the following:

Software or firmware update will not install

If you cannot start or complete an update on a Bose product or app, try the following:

Cannot control volume level

If you are unable to turn up or turn down the volume of your product or experience unexpected volume changes or spikes in listening level, try the following:

Bose noise-masking sleepbuds™